Fire Alarm Service Technician 

Summary: 

This role is responsible for traveling to customer sites to investigate and repair reported fire alarm issues. They will work with the service manager to ensure fire alarm issues are diagnosed and repaired in a timely manner while maintaining the highest level of customer satisfaction possible. 

Responsibilities: 

• Diagnose fire alarm issues 
• Propose solutions to eliminate reported issues 
• Troubleshoot and repair circuit issues such as ground faults and open circuits. 
• Replace malfunctioning devices 
• Replace malfunctioning panel components 
• Modify fire alarm programming when necessary 
• Coordinate with the service manager to complete service calls as efficiently as possible 
• Report findings and results to customers 
• Complete service call documentation for each service call 
• Provide excellent customer service to maintain a high level of customer satisfaction 

Requirements: 

• Two or more years of related experience 
• Experience with a variety of fire alarm panels (Gamewell FCI, Firelite, & Silent Knight preferred) 
• Experience programming fire alarm panels 
• NICET FAS certification preferred 
• Effective interpersonal and time management skills 
• Effective communication skills and ability to work with others 
• Minimum high school diploma or equivalent